Cumulocity IoT Feedback Portal
See support ticket 5398161 for more info.
We would like to allow customers to be able to download the measurement data, without requiring the global role that gives them access to everyones data. In particular we'd like them to be able to schedule the data download like we can on the admin panel.
At the moment we have a customer that requires monthly data downloads and we have to download that data and the email it to the customer on a monthly basis, which of course is not very elegent.
I voted for the feature request, although from my point of view it is not a function but a bug, because the behavior is not consistent at the moment.
Since this is a critical issue from our customer perspective, we have opened https://getsupport.softwareag.com/servicedesk/customer/portal/2/SI-513860 .
If the export feature cannot be easily isolated in a user's inventory access permissions, could introducing an "export" permission also be a way to make it more consistent?
Hi Nikolaus,
Having more contextual export buttons would make sense, provided there is still somewhere to go (like Reports>Exports at the moment) where you can obtain all the data in one place so you don���t have to navigate to many different pages to get the full picture of your data.
I do think that the export permissions should be tied to the relevant READ permission for the type of data you���re trying to export.
If you want to export measurements, you must have measurements.READ inventory permission.
If you want to export alarms, you must have alarms.READ inventory permission.
And as is currently the case a global permission equivalent would take priority.
Kind Regards
Ben Fisher
Software Engineer
[cid:image001.jpg@01D3CFF4.EAE62EC0][cid:image002.png@01D3CFF4.EAE62EC0]
Tan Delta Systems Ltd | 1 Carrera Court | Dinnington | Sheffield | S25 2RG
Tel: +44 845 094 8710 | Web: www.tandeltasystems.com
Dedicated Technical Support: support@tandeltasystems.com
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Hi Ben,
thanks for the detailed explanation. That makes perfect sense. Unfortunately, we currently are not planning and do not have capacity to improve the exporting service.
As we are generally not entirely happy with the usability of the export functionality, one idea that we were discussing was moving the exporting functionality to the different pieces of the UI.
This way, measurements could e.g. be exported through a button within the Data Point Graph, Events and Alarms through a button in the Event / Alarm list and devices through a button in the device list. Does this sound like a good idea to you?
Hi Nikolaus,
Because Cumulocity does not support the ability to allow the customer to download their data without also giving them access to view everyone���s data.
I included the support reference where Cumulocity technical support told me that this is not possible with the current software version.
I would expect that the export should be available if the user has the inventory role, but instead the export relies on the global role which means if we were to enable this permission the users could see everyone���s data, not just their own.
We have a similar problem with device management��� We can���t allow users to register their own devices without giving them control over all devices so we have to request that the customer contacts us once their devices are installed in application and online, then we have to register them and move it into the customer group. There are a number of permissions on Cumulocity that don���t make much sense to us as they���re too broad stroke. When we want to grant access to 1 small feature there���s usually no way to do it without granting access to a wide range of features and on everyone���s devices, not just their own.
Kind Regards
Ben Fisher
Software Engineer
[cid:image001.jpg@01D3CFF4.EAE62EC0][cid:image002.png@01D3CFF4.EAE62EC0]
Tan Delta Systems Ltd | 1 Carrera Court | Dinnington | Sheffield | S25 2RG
Tel: +44 845 094 8710 | Web: www.tandeltasystems.com
Dedicated Technical Support: support@tandeltasystems.com
This email and any attachments are confidential and may contain privileged information. If you are not the person for whom they are intended please return the email and then delete all associated material including the original email from any computer. You must not use the email or attachments for any purpose, nor disclose its contents to anyone other than the intended recipient. Any statements made by an individual in this email do not necessarily reflect the views of Tan Delta Systems Ltd or any of its employees, subsidiaries, partners or their employees. Finally, the recipient should check this email and any attachments for the presence of viruses. Tan Delta Systems Ltd accepts no liability for any damage caused by any virus transmitted by this email or any attachments. Please consider the environment before deciding to print this email. Company No. 06362470.
Hi Ben. Thank you for your feedback. Can I ask why the customer cannot login into the system and download the data himself. Is this related to the permission scheme that you are using?