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Cumulocity IoT Feedback Portal
Status Unlikely to support
Categories Global Smart Rules
Created by Guest
Created on Mar 23, 2020

Smartrules: only, when there is no mail to answer

  • When the cep engine / smartrules send out an email, the sender is always called in the mail . Even though I configured in the smartrules, that the customer can answer to the mail and it will get send to an certain mail-address (for example

  • The customer will probably not answer to the mail, since it is called no-reply.

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  • Admin
    Nikolaus Neuerburg
    Mar 31, 2020

    Hi Lars, thank you for the feedback. While at first sight this seems to be an easy change this actually led to quite an extensive internal discussion.

    The reason why the sender address is not configurable is that the same e-mail server is configured for all tenants. Changing the sender address to an adress comming from a different domain (e.g., would result in many e-mail clients marking mails from Cumulocity IoT as Spam. This is because the domain does not match the e-mail servers' domain ( Also, we do believe that most modern e-mail clients do highlight the address from the reply-to field once the mail is opened.