Cumulocity IoT Feedback Portal
I raised two requests for support user functionality to enable a couple of business requirements for OEM customers like us.
1. We planned to leverage SaaS enterprise tenants in some regions compared to dedicated deployment in the NA region. We are using a multi-tenancy model of C8Y for our customers. It means our customer gets their tenant which are child���s of Enterprise tenants. So, As OEM players, we are required to support our customers. This requires our customer support users to have the same login independent of the tenant. In summary, Any OEM players who are going to leverage multi-tenant deployment for their customers and use SaaS offerings then this is very important.
2. We are looking for another extension to this ��� Authorized Service Center users which are required to log in to certain tenants using the same credentials instead of all tenants like Customer Support Users.
https://cumulocity.com/docs/concepts/tenant-hierarchy/#enterprise-tenant ��� As per this documentation, Enterprise Tenant should have Support user functionality but that is not there.
Hi Venkatesu,
I have left the feature status as 'need review' so that it automatically gets included in the next Insights meeting. There have already been some discussion with ISC with Niko Neuerburg who has passed on the information he obtained on his visit to ISC. If we need further clarificationon any point we will of course get back to you.
Regards, Jane.
Hi Venkatesu,
Thanks for the added details! I will add your note to the idea so that it is captured, then I will circulate your request internally. We'll reach out when we have more to discuss with you!
Best,
Tal
I raised two requests for support user functionality to enable a couple of business requirements for OEM customers like us.
1. We planned to leverage SaaS enterprise tenants in some regions compared to dedicated deployment in the NA region. We are using a multi-tenancy model of C8Y for our customers. It means our customer gets their tenant which are child���s of Enterprise tenants. So, As OEM players, we are required to support our customers. This requires our customer support users to have the same login independent of the tenant. In summary, Any OEM players who are going to leverage multi-tenant deployment for their customers and use SaaS offerings then this is very important.
2. We are looking for another extension to this ��� Authorized Service Center users which are required to log in to certain tenants using the same credentials instead of all tenants like Customer Support Users.
https://cumulocity.com/docs/concepts/tenant-hierarchy/#enterprise-tenant ��� As per this documentation, Enterprise Tenant should have Support user functionality but that is not there.
Venkat Punugupati
Senior Principal IoT Architect at Industrial Scientific Corp
venkatesu.punugupati@indsci.com | www.indsci.com
1 Life Way, Pittsburgh, PA 15205 | Cary, NC 27519
Hi there! Do you have more details behind this request? What user functionality are you looking to support at the Enterprise Tenant level, and how does this impact your business use case? Any additional details will help us properly scope this request. Thanks much!