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Cumulocity IoT Feedback Portal
Status Future consideration
Categories Platform Management
Created by Guest
Created on Jun 1, 2020

Tenant backup restoration option

Deutsche Telekom's enterprise customers are very often asking whether we (Managed Services) can restore their tenant from the database. While this is not entirely technically impossible, we often refuse this request because snipping individual tenant from database backup and importing it in a live database means a downtime for the database.

There are several possible use cases of such feature (especially for enterprise customers):

  • Enterprise customer leaves and wants to receive their device data

  • Restoring historical data for a tenant

  • Restoring entire tenants when data has been corrupted, or in case of manual error

  • Attach files
  • Admin
    Jane Porter
    Jun 3, 2020

    We will look to update the Operations Manual to make this process easier