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Cumulocity IoT Feedback Portal
Status Work in progress
Created by Guest
Created on Jul 4, 2023

Logs are Vanishing, after restart of Service (OOM)

In the suport ticket we were informed that it is default behvior of cumulocity that the logs of a microservice are lost as soon as it is restarted.

If we have a problem with a service and cumulocity is restarting it, it is extremely helpful to have the respective logs available, without, an error search is almost impossible.

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  • Guest
    Aug 21, 2023

    Hello Nick,

    thanks first of all for the answer. We know the work arround. But i is very unhandy as well as timeconsuming especially if you have serveral customer accounts at the cumulosity and a problem is occuring frequently.

    We are really looking forward for a more approachable solution.

  • Admin
    Nick Ponomar
    Aug 18, 2023

    Thank you for you feedback! We are looking into improving logs handling with hosted microservices. This would be refined after internal migration to managed Kubernetes is done.
    For now logs are not deleted, but unfortunately not exposed to the application layer.
    Current workaround is requesting missing logs from support